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BECOME A

Deliver an Epic Customer Experience

Meeting customer expectations is becoming a key differentiator. Traditional voice-only customer service can no longer keep customers engaged and happy.

Read on to see what our research suggests your business should be doing NOW.

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Poor Customer Experience is Killing Business

54% of consumers stopped doing business with a company because of bad customer service in 2017

Compare to 2016 ►

From 2016 to 2017, the number of consumers who stopped doing business with a company because of bad customer service INCREASED 5 points.

Nearly 7 out of 10 of all consumers did more business with companies SPECIFICALLY because of good customer service.

SOURCE: 2017 Aspect Customer Experience (CX) Survey
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Self-Service

The Cornerstone of Great Customer Experiences

According to our CX Survey, how do you think more customers said they'd prefer to solve problems?

No... More customers would rather find their own solutions than talk to an agent.

Our survey results were clear:

"Your customers don't want to TALK to you."

Two out of every three consumers feel good about both the company they are doing business with, and themselves, when they can solve a problem without talking to an agent.

According to our CX Survey, how do you think more customers said they'd prefer to solve problems?

That's right! More customers would rather find their own solutions than talk to an agent.

Our survey results were clear:

"Your customers don't want to TALK to you."

Two out of every three consumers feel good about both the company they are doing business with, and themselves, when they can solve a problem without talking to an agent.
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Keep Reading!

Download the full eBook, Become a CX Superhero, Deliver an Epic Customer Experience  to see more data and insights from our two different studies – the 2017 Aspect Customer Experience (CX) Survey and the 2018 Aspect Secret Shopper Survey. Learn what customers want, what companies are typically offering and where the opportunity lies to elevate your customers’ experience above your competition’s.

Set your company apart from your competitors by delivering an epic customer experience. Complete the form below to read the full eBook now!