There is no world shortage of famous quotes or the famous folks who said them. But hidden in the early drafts of many of these quotes lie some inspiring, alternate versions about customer service. Who knew the likes of Ben Franklin and Abigail Adams had such passion for the customer experience?

 

Here are a few newly unearthed customer service quotes from some of history’s most quoted individuals. Each week we'll share their wisdom as well as a bit of our own. Hope you enjoy and find inspiration for your call center!

MORE WISDOM

Today’s consumers are more demanding than ever before. They want convenient, personalized service on their own terms, and they want to do it themselves. Start meeting the needs of these “Now” consumers and make it easy for customers to get answers to their own questions— even the status of their last petticoat order. 

Abigail Adams

Never stand between a customer and the status of her petticoat order.
MORE WISDOM

Whether your contact center uses one channel or several, ask yourself: Do you want valuable insights from these interactions? Analytics solutions will help you use your data to take actions that improve your customer experience and your agent performance. 

Socrates

He may be ancient, but that didn't stop Socrates from being a big proponent of analytics.

 

Quote coming soon!
MORE WISDOM

Your customers will be delighted when they don’t have to repeat their information as they move from one channel to another or one agent to another.  Experience Continuity preserves the context of the interaction, allowing the conversation to continue seamlessly.

Napoleon Bonaparte

Unbeknownst to history and the English, Napoleon was one of the first people to talk about omni-channel experiences.

 

Quote coming soon!
MORE WISDOM

Today’s cloud based contact center solutions are cost-effective, flexible, highly reliable and simplify and enhance the customer experience. Easily handle inbound, outbound and blended interactions seamlessly while providing state-of-the-art, personalized service.

Benjamin Franklin

America’s founding fathers failed to grasp Franklin’s thoughts on customer self-service. Only now is his genius on the subject being appreciated.

 

Quote coming soon!
MORE WISDOM

Modern IVR systems offer far more capabilities than old-school “press 1” call routing. Learn how to  change the user experience for the better. 

Anonymous

We don't know who first came up with this classic quote, but we do know they should have kept the part about the pain of being on hold.

 

Quote coming soon!
MORE WISDOM

It’s easy to scale a cloud contact center. There’s no need to carry seats you might need. When call volume increases you can bring in additional agents without the worry of the cost of last-minute additions you would find on a premise system.

Mark Twain

The only thing Twain could do better than turn a phrase was turn a contact center operation to the cloud. #hero

 

Quote coming soon!

 

MORE WISDOM

Don’t lose customers. As customer service evolves, empower your customers with seamless interactions across all channels. Give consumers the power of personalized, continuous, context-aware dialogs — even when moving between channels.

Benjamin Franklin

America’s founding fathers failed to grasp Franklin’s thoughts on customer self-service. Only now is his genius on the subject being appreciated.

 

Quote coming soon!
MORE WISDOM

Give customers the help they need — whenever they want and however they choose. Build better relationships with more ways for them to interact, with less hassle getting things done.

Friedrich Nietzsche

Few in history could toggle between existentialism and consumer behavior as effortlessly as Nietzsche.

 

Quote coming soon!
MORE WISDOM

Customers expect agents to be experts about their issues or concerns. For contact centers trying to improve first contact resolution and customer satisfaction levels, connecting customers to the next available agent just doesn’t cut it anymore. 

Jane Austen

Love means never having to say you've run Jane Austen's billing afoul.

 

Quote coming soon!
MORE WISDOM

If you're contemplating the natural order of your contact center, we suggest eliminating complexity and confusion by bringing all the pieces of your customer’s experience together. A single platform can handle your call center, IVR and workforce management needs as well as tightly integrate into your larger enterprise.

Henry David Thoreau

Before Transcendentalism, Thoreau jotted down some thoughts on contact center solution migration... themes of which can be found throughout Walden.

 

Quote coming soon!
MORE WISDOM

Today’s consumers are more demanding than ever before. They want convenient, personalized service on their own terms, and they want to do it themselves. Start meeting the needs of these “Now” consumers and make it easy for customers to get answers to their own questions— even the status of their last petticoat order.

Abigail Adams

Never stand between a customer and the status of her petticoat order.
MORE WISDOM

Whether your contact center uses one channel or several, ask yourself: Do you want valuable insights from these interactions? Analytics solutions will help you use your data to take actions that improve your customer experience and your agent performance. 

Socrates

He may be ancient, but that didn't stop Socrates from being a big proponent of analytics.

 

Quote coming soon!
MORE WISDOM

Your customers will be delighted when they don’t have to repeat their information as they move from one channel to another or one agent to another.  Experience Continuity preserves the context of the interaction, allowing the conversation to continue seamlessly.

Napoleon Bonaparte

Unbeknownst to history and the English, Napoleon was one of the first people to talk about omni-channel experiences.

 

Quote coming soon!
MORE WISDOM

Today’s cloud based contact center solutions are cost-effective, flexible, highly reliable and simplify and enhance the customer experience. Easily handle inbound, outbound and blended interactions seamlessly while providing state-of-the-art, personalized service.

Benjamin Franklin

America’s founding fathers failed to grasp Franklin’s thoughts on customer self-service. Only now is his genius on the subject being appreciated.

 

Quote coming soon!
MORE WISDOM

Modern IVR systems offer far more capabilities than old-school “press 1” call routing. Learn how to  change the user experience for the better.

Anonymous

We don't know who first came up with this classic quote, but we do know they should have kept the part about the pain of being on hold.

 

Quote coming soon!
MORE WISDOM

It’s easy to scale a cloud contact center. There’s no need to carry seats you might need. When call volume increases you can bring in additional agents without the worry of the cost of last-minute additions you would find on a premise system.

Mark Twain

The only thing Twain could do better than turn a phrase was turn a contact center operation to the cloud. #hero

 

Quote coming soon!
MORE WISDOM

Don’t lose customers.  As customer service evolves, empower your customers with seamless interactions across all channels. Give consumers the power of personalized, continuous, context-aware dialogs — even when moving between channels.

Benjamin Franklin

America’s founding fathers failed to grasp Franklin’s thoughts on customer self-service. Only now is his genius on the subject being appreciated.

 

Quote coming soon!
MORE WISDOM

Give customers the help they need — whenever they want and however they choose. Build better relationships with more ways for them to interact, with less hassle getting things done.

Friedrich Nietzsche

Few in history could toggle between existentialism and consumer behavior as effortlessly as Nietzsche.

 

Quote coming soon!
MORE WISDOM

Customers expect agents to be experts about their issues or concerns. For contact centers trying to improve first contact resolution and customer satisfaction levels, connecting customers to the next available agent just doesn’t cut it anymore.

Jane Austen

Love means never having to say you've run Jane Austen's billing afoul.

 

Quote coming soon!
MORE WISDOM

If you're contemplating the natural order of your contact center, we suggest eliminating complexity and confusion by bringing all the pieces of your customer’s experience together. A single platform can handle your call center, IVR and workforce management needs as well as tightly integrate into your larger enterprise.

Henry David Thoreau

Before Transcendentalism, Thoreau jotted down some thoughts on contact center solution migration... themes of which can be found throughout Walden.

 

Quote coming soon!